Good News for Cayenne and Macan Owners – Porsche Has Extended the Warranty Period on Your Transfer Case.
Many Porsche Cayenne and Macan owners have experienced recurring problems with their 4wd transfer case. We have the issues and the symptoms, such as vibrations under acceleration, highlighted in our common problems section.
Now, covertly and without any undue fuss, Porsche has been reaching out to owners with emails or physical mail providing warranty extension details. Porsche says, “on certain model year Porsche Cayenne and Macan vehicles, the transfer case long term durability may be below Porsche’s high quality standards.”
Now, clearly this was not written by a German. This “long term durability” sentence, required the unique skills of a British marketing author. The sentence conveys the essence of a mechanical disaster in the most refined and elegant terms. Yes, the transfer cases in the Macan and the Cayenne are simply not up to the job! And, you will have problems with them. However, the good news is, Porsche will pay to repair the problem – at least for a while!
How Does the Warranty Extension Work?
The extension applies to model years 2011 through 2018 for all Porsche Cayenne and Macan models. The breakdown is as follows:
- Cayenne – Model Year 2011 Through Model Year 2014 – Warranty Extended to 10 Years With Unlimited Mileage
- Cayenne – Model Year 2015 Through Model Year 2018 – Warranty Extended to 7 Years With Unlimited Mileage
- Macan – Model Year 2014 Through Model Year 2018 – Warranty Extended to 7 Years With Unlimited Mileage
To be clear, Porsche is not extending the warranty by an additional 10 years on top of the standard 4 year period. The extension of the transfer case warranty is retroactive. Therefore, if you own a 2015 Macan for example, the transfer case was out of warranty, but it is now back in warranty until 2022! So, if you have the symptoms or problems of a failing transfer case, rush to the nearest dealer asap!
What if I Already Fixed the Transfer Case Problem?
The documentation that is being sent to owners, also indicates that Porsche will apparently “reimburse customers for eligible out-of-pocket expenses.” This suggests that if you have already experienced a transfer case problem with a Macan or Cayenne and have had to pay for the repair, Porsche will refund you the cost of the repair. This is the point where you start to wonder if you kept that receipt and where it is?
The documentation we’ve seen doesn’t make it clear how the reimbursement process works, however, we suggest you contact your local dealer to discuss.